website help

About StudentBookWorld.com
StudentBookWorld is a British online bookseller where you will find 250,000 stock books all at discount prices. We are now in our seventh year of trading and have been growing rapidly through positive feedback from customers and positive press reviews. We have easy to ease search and browse facilities and Secure servers for web based payment by credit or debit cards.

We have made the ordering process as straightforward as we can – simply find your title, add it to the shopping basket. When you have chosen all the titles you need go to checkout and fill in the simple delivery and credit card details and you are finished! More detailed information is shown below.

Finding Your Title
Hints and tips – enter as many complete words in the title and press enter or click on the blue GO! button.

Use the ISBN of the book if you know it!- this is the fastest and most reliable way of finding the book you want. If you have access to a copy of the book the ISBN is often above the bar code on the back of the book and always has the letters ISBN in front of it ( to avoid confusing it with the barcode!)

When you have a page of titles you can click the Info button to display more information about the title. Up to 20 titles are displayed on the search results page – you can scroll through more titles by clicking on the Next button at the bottom of the list.

Placing an Order
Ordering at StudentBookWorld is fast and secure. You can learn more about our security guarantee by clicking here. To place your first order, follow the 5 simple steps listed below. When you make your first purchase, your StudentBookWorld account is automatically created.

1. When you've found what you want, click on the Add To Basket button to hold the book until you are ready to buy it. (You can remove it later if you want to.)

2. When you have finished shopping click the Basket at the top-right corner of your screen to view what is in your shopping basket.

3. Next, hit checkout.

4. Fill out the online order form and Click the submit button

5. Enter your payment information for secure processing and you've finished! You will receive a payment and order confirmation by email. If you choose to pay by cheque the order will be processed when the cheque is processed by StudentBookWorld.com.

Safe Shopping Guarantee
At Studentbookworld.com we are committed to ensuring that you can shop with us safely and securely over the Internet. When you enter your confidential credit card details your order is transferred for processing by Netbanx. Netbanx uses industry standards for secure encrypted communication over the World Wide Web. HTTP/SSL is supported by nearly all web browsers, including Netscape Navigator and Microsoft Internet Explorer. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Netbanx security has been approved by all the major UK banks including Lloyds TSB, Natwest and Barclays.

Once the transaction is approved by Netbanx you will be sent an e-mail confirmation and we will receive your order. Using these safety measures means that we can ensure that the risk of online credit card use is generally lower than traditional "low-tech" transactions.

Payment Methods
Pay by credit card on the Internet: At StudentBookWorld the easiest way to pay is online using any of the following types of Cards: Mastercard, Visa, JCB, Switch, Solo or American Express. We have secure internet ordering and you can have full confidence in this method which is the quickest way of placing your order.

Pay by Cheque, fax or telephone

You can also pay by cheque, fax or telephone but you must still place your order online first to take advantage of our low prices.

At the checkout Choose the option – Pay by cheque, fax or telephone.
Check and submit your order and you will be sent an email with full payment instructions as shown below.

Cheque payments drawn in UK pounds sterling, payable to StudentBookWorld are accepted and should be sent to:

StudentBookWorld
Litton House
Saville Road
Peterborough
PE3 7PR

Payments by credit card by fax, post or telephone

Print out the email and enter your card details on it
You can then either

a) Fax the details to 01733 331714 (+44 1733 331714 from outside UK)
b) Send by post to

StudentBookWorld
Litton House
Saville Road
Peterborough
PE3 7PR

c) Telephone 01733 765222 between 9 – 5 pm and we will take your card details by phone (Please have your order number and card details ready).

    
Purchase without a Credit Card    

SplashPlastic(tm)
SplashPlastic(tm) is a prepaid card that is purchased at local retailers and used to shop online. It is an easy, safe, and private alternative to credit cards, providing everyone the freedom to purchase goods and services over the Internet.

To learn more about SplashPlastic(tm) click here. www.splashplastic.com
 
        
Delivery Information        
                
DESTINATION – The charge for one book is
  
UK – £2.95
WESTERN EUROPE – £4.50
USA – £7.50
REST OF WORLD – £10.00
 
UK DELIVERY INFORMATION

We aim to dispatch orders within 24 hrs from the core stock titles and delivery should be received within 3 days. If the title is out of stock always check the marked availability listed with each title. Orders will generally take 2 weeks  but remember publishers sometimes run out of stock or the book may be out of print in which case we will notify you by email

UK Delivery charges – Single book order £2.95 No extra charge for 2 or more books.

So remember you can order as many books as you like and you will not be charged more than £2.95 per UK delivery.

If your order includes books which are out of stock you can choose between:
(UK Standard Delivery) Make one delivery when complete

    * This option saves delivery charges as you will just be charged the £2.95 delivery charge ( our maximum for a single delivery) For example, if one book is in stock and the second is "Available in 2 weeks" – you will receive the total order when the second book comes into stock.

(UK Special delivery) Dispatch stocked Items now and send the remainder as a second delivery

    * Choosing this option on the order form means we will send you one delivery now of items in stock and the balance when they are available as a second delivery. You will be charged for two deliveries if you choose this option (£5.90)

If we cannot deliver within the agreed times we will notify you by email to agree an updated delivery time. If this is unsuitable, you will be entitled to cancel the order.

PM DELIVERY INFORMATION

We can now offer UK Mainland customers the option of specifying an early evening courier delivery between 5pm and 9pm.

INTERNATIONAL DELIVERY INFORMATION

StudentBookWorld can ship outside the UK at the rates above. Remember if books are not in stock to add up to 6 weeks for publishers to supply the books to us. Please check the marked availability next to each title. Special order books can take up to 6 weeks to obtain. If publishers run out of stock or the book becomes out of print we will advise you by email.

If we cannot deliver within the agreed times we will notify you by email to agree an updated delivery time. If this is unsuitable, you will be entitled to cancel the order.

Our aim is to supply you with all your book needs at competitive prices and with efficient service. You will find every book we stock is discounted from the retail price.

We do our utmost to keep the stock file and prices accurate but in line with other retailers we cannot guarantee prices across the full 1.2 million titles we list especially where a book is not in stock and will  have to be ordered specially from the publisher.

Publishers can and do change prices regularly. Where a price does turn out to be inaccurate we undertake to contact you by email and take further instructions about the order.

Privacy Policy
At StudentBookWorld, we are making every effort to keep your trust, and are committed to protecting your privacy.

We collect information that you give at the time of ordering or registering on the site. This information is collected and used in accordance with the Data protection Act 1998 as well as the Which? web trader code of practice.

We use the information you provide to us to process your order, to service your account, and to improve site content and functionality. We do not sell information to other companies and have no plans to do so. If this policy changes we will update this page. Any information you send when ordering is encrypted to ensure security. We comply with the  If you have any further questions or concerns about privacy please contact us at Webmaster@Studentbookworld.com.

We will always ensure you can opt out of emails from us. You may opt-out of any emails we send for marketing purposes by sending an email to remove@studentbookworld.com with remove in the subject line.

Returns Policy
At StudentBookWorld, we hope you will always be happy with your purchases from us. However we know that occasionally you may wish to return items to us and our returns policy allows you to do this within 14 days as explained below.

Our returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 14 days of delivery to you, and we will issue a refund for the price you paid for the item. We are unable to provide a refund if the book is not in a resaleable condition or if the seal on any software, cassette, CD or video has been opened.

Defective items: Products which are faulty or defective should be returnedwithin 14 days of delivery to you and a replacement product will be offered. If this not practical or acceptable then you will be given a refund in accordance with your statutory rights as a consumer.

Delivery charges:
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund your costs in returning it to us. You can claim your original delivery charge back if you are cancelling your order within 7 days under the terms of the Distance selling directive. Otherwise you will be responsible for those charges and the original delivery charge incurred.

To return an item:
To return an item, please email us at Sales at studentbookworld.com quoting your order number with a brief note giving reason for return

When returning items , wrap the package securely and send the package to the address below.

Returns
StudentBookWorld.com
Litton House,
Saville Road,
Peterborough PE3 7PR
United Kingdom

This does not affect your statutory rights as a consumer.

Complaints
We hope you will find our service easy to use and more than satisfactory for your needs.

However, if you do experience any problems you can report these to us. We aim to respond to emails within 2 working days at which time we will advise you about how your complaint will be dealt with. We will keep you informed by email of the outcome of the complaint.

Contact us at sales at studentbookworld.com if you have any concerns about your order.

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